Responsible Gambling Policy

At Starzino we are committed to keeping play safe and in your control. We want gambling to remain a form of entertainment, so we provide clear tools, sensible limits and straightforward support options to help you manage your activity. If you ever feel play is becoming a problem, please use the options below or contact a professional service for help.

Player protection principles

We operate on three simple principles: protect vulnerable players, promote controlled play and make help accessible. We encourage responsible decisions by offering practical account tools, timely reminders and an option to pause or close your account if needed. Our staff are trained to respond sensitively to requests for assistance.

Activity-control tools

Players can use built-in controls to restrict activity at any time. These controls include deposit limits, loss limits, session time reminders, temporary account breaks and self-exclusion. You can change most limits through your account, although some reductions may take effect after a brief processing period to prevent impulsive reversals.

Deposit limits

Set daily, weekly and monthly deposit caps to suit your budget. Typical ranges available are from £10 per day up to several hundred or more per month depending on your account status. You choose the level and can lower it at any time; increases may be subject to a waiting period.

Loss limits

Loss limits let you cap the total amount you can lose over a defined period. These limits work alongside deposit caps to give an extra layer of control. We recommend setting conservative limits that reflect your disposable income and reviewing them regularly.

Time limits and session controls

Use session reminders and time-outs to avoid lengthy play sessions. You can set automatic reminders after a chosen period and apply short cooling-off breaks from 24 hours up to several weeks. These tools are designed to help you step away and reassess play.

Self-exclusion

If you need a longer break, self-exclusion options are available for fixed periods or indefinitely. While excluded, you will be prevented from logging in or creating a new account. If you choose to lift an exclusion early there is normally a mandatory waiting period and a verification process.

Signs of problematic behaviour

Watch for signs such as chasing losses, hiding play from family or colleagues, neglecting responsibilities, borrowing money to gamble, or frequent failed attempts to cut back. If you recognise any of these signs, consider using limits, a time-out or self-exclusion and seek support.

Tips for maintaining control

Set affordable deposit and loss limits, stick to planned play sessions, avoid gambling when stressed or impaired, and treat gambling as leisure rather than income. Keep a record of your activity and review it regularly to spot any changes in behaviour.

Professional help and support organisations

If you need professional support, organisations in the UK that can help include GamCare, GambleAware and NHS gambling services. You can also consider registering with GamStop for site-wide self-exclusion across participating operators. If you need assistance setting controls on your account, contact our support team and we will guide you through the available options.