Need Help? Contact Us
Support is available to assist with account queries, verification, payments, technical problems or general feedback. Our team can help with deposit and withdrawal questions, bonus clarifications, device compatibility and security concerns. Use live chat for a fast reply, or email for detailed enquiries and document submissions. We aim to respond promptly and will guide you through next steps or escalate matters to the appropriate department. For affiliate, payments or privacy enquiries please use the contacts below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email), aim to reply within 24 hours |
| General enquiries | [email protected], for press and corporate enquiries |
| Affiliate enquiries | [email protected], partnership and marketing contacts |
| Phone | +44 20 7946 0823, available during working hours |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or cases requiring documents. Please send your message to [email protected] with a clear subject line, your account username and up-to-date contact details. Providing these up front helps us process enquiries faster and avoids delays if we need verification or further information.
Send Us a Message
Need help with Starzino? Use the form below for enquiries about accounts, payments or promotions and our team will get back to you as soon as possible. Name Email Message Send message By contacting us you agree to our terms and privacy policy. For account security, do not share passwords or full payment card details in this form.Response Time
At Starzino our support team aims to respond promptly. Most enquiries are answered within one business day. For account checks, KYC or payment queries we may need additional time to investigate; complex or document-heavy cases can take several days depending on their nature. We’ll keep you updated at every step and escalate urgent issues where needed.
Feedback
At Starzino we welcome your feedback, suggestions and ideas to help improve the site. Please use the feedback form in the Help centre or the live chat to tell us what worked and what could be better. Every submission is reviewed and used to improve features, promotions and the overall user experience. Thank you for helping us improve.