Terms of Use

These Terms and Conditions set out the rules that apply to using Starzino. They explain our relationship with you, the obligations you accept when you register and use the platform, and the practical rules that govern accounts, payments, promotions and disputes. By registering or using our services you agree to comply with these terms and any additional rules published on the site or in specific promotional offers.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Keep your contact information current and notify us immediately if you suspect unauthorised access. We reserve the right to suspend, restrict or close accounts where we have reasonable grounds to suspect fraud, abuse, multiple accounts, chargebacks or breaches of these terms. Any funds in a closed account will be handled in accordance with our verification and withdrawal procedures.

Eligibility requirements

You must be of legal gambling age in your jurisdiction and able to form a binding contract. Residents of restricted territories are not eligible to register or place wagers; eligibility depends on your physical location and may be checked during registration. We may require documentary verification of identity, age and address before processing deposits or withdrawals. If you cannot provide acceptable verification, we may refuse service and retain funds pending resolution in line with our verification procedures.

Acceptable platform use

Use the platform for lawful, personal gaming only. You must not attempt to manipulate games, use bots or unauthorised software, collude with other players, or engage in money-laundering activity. Do not attempt to bypass restrictions, limits or geo-blocking. We may investigate suspected misconduct and take action including account suspension, withholding winnings and closing accounts where appropriate.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms that supplement these general terms. Each promotion will state its own eligibility, wagering requirements, contribution rates, maximum bet and expiry. Bonus abuse, multiple registrations to claim the same offer, or activity designed to avoid promotion rules may lead to voiding of bonuses and closure of accounts. Withdrawal of bonus-related funds may be restricted until attached wagering requirements and verification checks are satisfied. Always read the promotional terms before opting in.

Deposits and withdrawals

Deposit and withdrawal options, limits and processing times vary by payment method and jurisdiction. We may impose minimum and maximum transaction amounts and apply identity verification before allowing withdrawals. Withdrawal requests are processed subject to anti-money-laundering checks; this may require documentation and cause a delay. Any fees, currency conversion costs or processing delays imposed by payment providers are the user’s responsibility unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team at [email protected] and provide full details. We will investigate and respond in line with our internal procedures. Where disputes cannot be resolved directly, further options may be available depending on your jurisdiction; details will be provided on request. Taking part in any dispute process does not prejudice our right to suspend accounts while an investigation is ongoing.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified by posting updated terms on the site and may be communicated to your registered contact details. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not accept any change, you should stop using the service and close your account in accordance with the account closure process.